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In your PagerDuty account, navigate to People, select Users and click the green Add Users button.

If you do not want to be provisioned as the Default ServiceNow user in PagerDuty, please proceed with the steps below.

If you are okay with being provisioned as the Default ServiceNow user, please follow directions in this section and then move on to Step 3: Configuration in Your ServiceNow Instance.

When provisioning the Default User, it will create a PagerDuty user based on the user who is logged in to ServiceNow and configuring this setting.

This integration now has the option to provision a Default User from the ServiceNow UI, however this function has stipulations to consider: The PagerDuty user account is required so that non-PagerDuty users can take action in ServiceNow and the actions will be reflected in PagerDuty. This integration requires ServiceNow to have access to your PagerDuty account both by an API token and a PagerDuty user account.

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